This is often a formal service agreement in the form of Service Contracts, where customers get a turnkey support service from us, in the form of structured services and Service Level Agreements. Our prime commitment lies with customers with whom we have signed and committed Service Contracts.
This comprehensive service package resuts in a commitment from us for regular service according to the needs, as well as emergency response times and even full out-sourcing of IT servicing and support needs.
Our services include a Support Desk, with a number of staff to support our service requirements.
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